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Find that special someone for Halloween
Oct 03, 2013

Use the service today and start planning fun and scary Halloween Date.  It's the perfect opportunity to meet someone and... more

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How do I change my email address or password?

You can change your email address on the "edit your profile" page. Here you can change some other information including search preferences, address and other preferences about your daily routines, habits, hobbies etc.

After you've made your changes, click "Save" at the bottom of the page to save.

What is the purpose behind Instant Messenger, how do i get benefit from it?

This application is a faster way of communicating to other members of the site who are online. Its lists all the members who are online. When you send message, recipient will receive message and would reply. If unfortunately recipient doesn't receive message for some reason, then that message will be send to his onsite message Inbox.

How does "My Matches" works?

My Matches works according to the basic profile and "search preferences" at the bottom of the "edit profile" page.

Can I have a nude picture for my profile picture?

No. We do not allow nude pics as profile pics.  You can have nude pics on your profile only if they are password protected.

When someone emails me, where does the email go and how do I respond?

When a member sends you a note, it goes straight into your onsite message Inbox. We then send an email to your personal email address to let you know that it's there.

To read the note, simply login to the site and go to your Inbox. If you decide to write back, simply click "reply", write your own note and send away. Your note will go straight into the member's onsite Inbox, and we'll let them know it's there with an email to their personal email address.

All communications with other members stay onsite so that you never have to give out any personal information until you feel completely ready. Then when you are, you can exchange phone numbers and even meet in person.

How do I edit my profile? How do I hide my profile?

To update your profile, click "Edit Profile" in Members Panel menu. Be sure to save your changes at the bottom of the screen when you're done.

Try to put your best foot forward with at least one photo and snappy, detailed essays about your interests. The photo is key since most people feel more comfortable writing to members they can see. Try to stay positive in your essays and let the real you shine.

To hide your profile, select "No" for the option "Other members can see when I'm online?" on the "Edit Profile" page  . Keep in mind, however, that members who are most active on the site keep their profile visible in all places because it ups their chances of connecting with people. And you never know, someone special may be looking for you and never get to find you if your profile is hidden.

When I suspend my membership, does it end my subscription? Can I put my subscription on hold?

No. Once you purchase a subscription, it will remain active for the remainder of your initial term.

Why does my Lifetime Membership show as 999 days?

Lifetime Memberships come with 999 days per cycle.  At 999 days you will be given the option of continuing your membership or cancelling it.  This is done to remind you of the service just in case you stop using the service and consequently forget about your membership.  You will always be able to reactivate the membership.

What are your hours of operation?
Our customer service hours of operation are as follows, Monday to Friday 9:00 a.m. to 5:00 p.m. EST, excluding statutory holidays.  During weekends and off operation hours our customer service department is run at a reduced capacity.